278: The Delusions of the Disgruntled Taxpayer

Authority Is Not Customer Service

Fools keep insisting that authority should behave like customer service, and then act surprised when they are treated like a consumer and not a citizen. The disgruntled taxpayer is not wrong to feel ignored; they are wrong about who they are speaking to. “My tax dollars,” “they work for us,” “Ottawa won’t listen”—these phrases sound democratic, even emp…